Looking Beyond the Acquisition and Talking Customer Success with b2b SaaS Leaders.
Episodes
Wednesday Nov 06, 2019
Wednesday Nov 06, 2019
Tuesday Sep 24, 2019
Tuesday Sep 24, 2019
Stephen O'Keefe, Director of Customer Success at HubSpot shares some of the "secret sauce" HubSpot uses to create lasting Customer Value.
HubSpot is a leader of inbound sales and marketing solutions and a SaaS pioneer in what we now call Customer Success.
Check out open jobs at HubSpot here
Monday Sep 23, 2019
Monday Sep 23, 2019
I sat down with Victoria Nichol, Victoria is an experienced customer centric leader in b2b Software and is currently the Director of Customer Success at Predictive Index. In this episode, Victoria shares with us how leaders can build better Customer Success teams and culture.
Predictive Index talent optimization platform allows business leaders hire top talent, design winning teams and manage people brilliantly.
Be sure to check out the OPTIMA 2019 Confrence taking place in Boston from November 20th-22nd.
Get your OPTIMA 2019 tickets here and to see all-star keynote speakers including: Billy Beane, creator of Moneyball, Mel Robbins, world-renowned speaker, author of the 5-Second Rule as well as Boston’s top innovators including David Cancel, CEO of Drift and many more.
Monday Sep 16, 2019
Monday Sep 16, 2019
In this episode with Emmanuelle Skala, SVP of Customer Success at Toast we learn how using the customer at "True North" has allowed Toast to thrive. Toast is the leading cloud based Restaurant Management System and is ranked #12 in the Forbes Cloud 100.
Emmanuelle has a wealth of experience with scaling companies in sales, operations and Customer Success. She also serves as an advisor on a number of boards. I really enjoyed digging into her practical application of customer success and ensuring that customers are always getting the value of the product.